Frequently Asked Questions

A sick note (also called a medical certificate or fit note) is a digital document that provides proof of your sickness or injury, signed by a licensed medical professional. It helps you take time off work or school when you are not feeling well and serves as official documentation for employers, schools, or insurance companies.

Yes, absolutely. Our sick notes are issued by licensed EU doctors and are legally valid across European countries. Each certificate includes:

• Doctor’s medical license number and registration details
• Qualified Electronic Signature (QES) for authenticity
• Unique reference number for verification
• QR code linking to our verification portal

These documents meet all legal requirements for medical documentation in the EU.

Typical processing time: within 24 hours Most sick notes are processed and delivered within 24 hours. In urgent cases, we aim for faster processing. You will access your medical certificate via our secure patient’s account.

€24.20 per consultation This includes:

• Complete medical consultation and review
• Sick note certificate (if medically justified)
• Qualified Electronic Signature
• Verification portal access
• Customer support

Refund guarantee: If our doctor determines a sick note isn’t medically justified, you’ll receive a full refund.

Yes, we maintain the highest security standards:

• GDPR Compliant: Full compliance with EU data protection regulations
• SSL Encryption: 256-bit encryption for all data transmission
• Medical Confidentiality: All doctors bound by medical privacy laws
• Secure Storage: Encrypted databases with limited access
• No Data Sharing: We never sell or share your medical information

Not usually. Our consultation form is designed to gather all necessary medical information. However, you may optionally upload:

• Recent medical test results
• Previous medical reports
• Photos of visible symptoms (if relevant)
• Current medication lists

These documents can help our doctors make a more informed assessment, but they’re not mandatory.

We provide sick notes for chronic pain, common mild to moderate respiratory and gastrointestinal diseases, stress, anxiety and depression.

Note: Our doctors will only issue certificates for conditions that genuinely prevent you from working or studying.

Our medical team consists of:

• General Practitioners: Licensed in EU member states
• Experience: 10+ years in clinical practice
• Specializations: Internal medicine, family medicine
• Languages: English, German, Croatian, Italian
• Verification: All licenses verified with medical boards

You can view our medical board and doctor credentials on our website for transparency.

No video call required. Our service is entirely form-based for your convenience:

• Complete our detailed medical questionnaire
• Provide symptom descriptions and severity
• Upload optional supporting documents
• Our doctor reviews all information remotely

This approach is faster, more convenient, and still maintains medical standards for assessment.

Yes, we offer a 100% refund guarantee. If our doctor determines that your condition doesn’t medically justify a sick note, you’ll receive a full refund. We maintain medical integrity and only issue certificates when genuinely warranted. This policy ensures trust and compliance with medical ethics.

ED can have several causes:

• Physical factors: Heart disease, diabetes, high blood pressure, obesity, liver dysfunction
• Vascular issues: Poor blood circulation to pelvic organs
• Psychological factors: Stress, anxiety, depression, relationship issues, reduced self-esteem
• Lifestyle factors: Smoking, excessive alcohol, lack of exercise, poor diet
• Medications: Some blood pressure, antidepressant, and other medications
• Hormonal: Low testosterone levels

Treatment approaches include: PDE-5 inhibitor medications (most effective first-line treatment), lifestyle improvements, psychological therapy, and specialized medical interventions. Our doctors provide comprehensive assessment to determine the best approach for your specific situation.

• Sildenafil (Viagra)
• Tadalafil (Cialis)
• Vardenafil (Levitra)
• Avanafil (Spedra)

• Safety assessment: ED medications can affect blood pressure
• Drug interactions: Dangerous with nitrates and some blood pressure medications
• Dosage decisions: Your BP helps determine the safest starting dose
• Risk evaluation: Cardiovascular health affects ED medication suitability

€24.20 per consultation This includes:

• Complete medical consultation and ED assessment
• Digital prescription (if medically appropriate)
• Medication selection guidance (brand name and generic options)
• Dosage optimization and usage instructions

Insurance coverage: ED medications are typically not covered by European health insurance as they’re considered lifestyle medications for non-life-threatening conditions.

4-step process:

1. Online consultation: Complete our confidential medical questionnaire
2. Doctor review: Licensed EU doctor assesses your information and medical history
3. Prescription issued: If appropriate, receive your digital prescription via email
4. Pharmacy pickup: Use your prescription at any European pharmacy

Common ED symptoms we assess:

• Difficulty getting an erection
• Difficulty maintaining an erection firm enough for satisfying sexual activity
• Reduced sexual confidence or performance anxiety

The entire process is discreet, professional, and typically completed within up to 24 hours, with most consultations reviewed within 4-6 business hours.

No video call required for most cases. Our ED consultation process is form-based for maximum privacy and convenience:

• Complete medical questionnaire: Detailed ED and health assessment
• Cardiovascular screening: Blood pressure, heart health questions
• Medication history: Current medications and interactions check
• Symptom evaluation: ED severity and duration assessment

Video consultation available: Our doctor can arrange a call with a patient if needed for complex medical histories, unusual cases, or when additional medical evaluation is required for safety.

Using your digital ED prescription is simple and discreet:

• Print prescription: Print the PDF prescription and bring to pharmacy
• ID verification: Bring valid photo ID for patient verification
• QR verification: Pharmacy can scan QR code on the prescription to check its validity
• Payment: Pay at pharmacy (insurance typically doesn’t cover ED medications)

Privacy note: Your prescription is handled with complete confidentiality by pharmacy staff.

• Headaches: Most common, usually mild
• Facial flushing: Temporary redness/warmth
• Nasal congestion: Stuffy or runny nose
• Dizziness: Mild lightheadedness
• Indigestion: Minor stomach upset

ED medications are not suitable for everyone. You should not take them if you have: Absolute contraindications:

• Nitrate medications: For chest pain or heart conditions (life-threatening interaction)
• Severe heart disease: Recent heart attack, unstable angina
• Severe liver dysfunction: Significantly impaired liver function
• Severe hypotension: Very low blood pressure
• Certain eye conditions: Retinal disorders, vision loss history

Use with caution (doctor evaluation needed):

• Alpha-blockers or calcium channel blockers
• Diabetes medications (oral antidiabetics)
• Significant penile deformity
• Age over 65 (may require dose adjustment)